Venue Terms of Service

These Terms form a binding agreement between Loople ("we", "us") and you as the operator of a venue ("Venue", "you") using the Loople Venue Portal at venues.theloople.com ("Service"). By registering an account or paying the listing fee, you agree to these Terms.

1. About Loople

Loople is trading name of Loople Ltd, registered in England & Wales, contact support@theloople.com. Governing law: laws of England & Wales.

2. What Loople does

Loople is a video-first dating platform that lets its adult users ("Daters") match, chat, video-call, and book real dates at partner venues. As a Venue, you list your business on Loople so Daters can discover and book with you.

3. Your account

• You must be at least 18 and legally authorised to act on behalf of the Venue.
• You are responsible for keeping your login credentials secure.
• You must provide truthful information about the Venue at all times.

4. Listing fee

An annual listing fee of £30 (GBP) per year is due when you activate your Venue on the Loople consumer app, and again each year on the anniversary of activation. This fee is:

• Non-refundable — because your listing goes live instantly on payment and you receive the digital service immediately.
• Payable via Stripe. We do not process or store your card details ourselves.
• Auto-renewing annually. You may cancel renewal at any time from the portal; your listing remains live until the current 12-month period ends.
• Documented by a VAT invoice (currently 0% VAT — Loople is not yet VAT registered) available for download in your portal.

Publishing your Venue on the Loople consumer app is blocked until the listing fee is paid.

5. Payments & commission (Stripe Connect)

5.1 How payments flow

Loople uses Stripe Connect to process Dater booking deposits. To receive payouts, you must complete the "Connect payouts" onboarding step in your portal — Stripe will collect your bank details, verify your identity, and create a Stripe Connected Account linked to your Venue. Until this is complete, Daters cannot pay a deposit to your Venue.

By connecting your Stripe account, you also agree to the Stripe Connected Account Agreement and the Stripe Services Agreement.

5.2 Commission (Loople's application fee)

Loople charges a platform commission on booking deposits paid by Daters via Stripe, deducted automatically at the moment of payment as a Stripe "application fee":

• 12% on solo bookings (a single Dater or couple).
• 24% on Loople Duo bookings (double-dates of 4 people — this is 12% per couple × 2 couples).

The remaining balance (the deposit minus Loople's commission) is transferred directly to your Stripe Connected Account. Stripe then pays out to your bank account on the schedule you configure in Stripe (typically T+7 rolling for a new UK account).

The remainder of the bill (i.e. anything above the deposit) is settled by the Dater directly with your Venue on arrival — Loople takes no share of this on-site revenue.

We reserve the right to change commission rates with 30 days' written notice; any change will not apply to bookings already made.

5.3 Merchant of record

For each booking transaction, the Venue is the merchant of record for the goods and services it provides (i.e. the reservation and any on-site consumption). Loople is the merchant of record only for its own commission portion. This means:

• You are responsible for issuing VAT-compliant receipts to Daters for the Venue's share of the deposit and any on-site spend, in line with your own tax status.
• You are responsible for meeting your own consumer-protection obligations to the Dater (right to cancel, refund policy, complaint handling).
• Loople is responsible for issuing VAT-compliant invoices to you for the commission portion.

5.4 Refunds & chargebacks

• If a Dater is entitled to a deposit refund (per your cancellation policy or a Venue-side cancellation), Loople processes the refund automatically through Stripe at the moment of cancellation: the deposit is returned to the Dater from your Connected Account and Loople's application fee is reversed at the same time, so no manual reconciliation is required. If a Dater asks you directly, point them to the Cancel button in the Loople app or to support@theloople.com.
• If a Dater raises a chargeback with their card issuer, the chargeback is deducted from your Stripe Connected Account. You are responsible for defending the chargeback via Stripe. Loople is not liable for chargebacks on the Venue portion of any booking.
• Loople may, at its sole discretion, pause future payouts to your account if the chargeback rate exceeds Stripe's or Loople's risk thresholds.

5.5 Annual listing fee (recap)

The £30/year listing fee (see Section 4) is separate from booking deposit commission and is not routed through Stripe Connect — it is paid directly to Loople Ltd.

5.6 Loople Duo group bookings

Loople Duo lets two dating couples book a double-date together (4 people). The total deposit is split into 4 equal shares, and any one of the 4 daters may pay a share on behalf of another (e.g. covering a friend who's short on time) — this does not change the total deposit collected or your commission, which is still calculated on the full deposit at the Duo rate (24%, see 5.2).

Loople Duo's £5.99/month subscription and the £5 video-call top-up are separate consumer products billed directly between Loople and the Dater (via the App Store, Google Play, or Stripe). They are not part of your venue commission, payouts, or invoices.

6. Your obligations as a Venue

• You will honour every booking made via Loople in good faith.
• You will treat Loople Daters courteously and safely; hate speech, harassment, discrimination or unsafe practices will result in immediate removal.
• You will keep your venue details, menus, opening hours, and packages up to date.
• You will comply with all local laws (licensing, food safety, employment, tax, accessibility, health & safety).
• You will not attempt to poach Loople users off-platform (e.g. share personal social handles to circumvent Loople).
• Minimum deposit rule: Every package you publish on Loople must have a Stripe-collected deposit equal to at least 25% of the package's total on-arrival price, and never less than £5.00. This protects daters from no-shows and ensures Loople's commission covers the platform costs of the booking. Packages that violate this rule will be automatically hidden from the consumer app until corrected.

7. Booking cancellations

Loople operates a standard platform-wide cancellation policy on every booking (individual Venues may adopt this policy but cannot impose stricter or more lenient terms without prior written approval from Loople):

• Dater cancels with more than 24 hours' notice (measured from the booking start time): 100% deposit refund, processed automatically by Loople through Stripe at the moment of cancellation. The deposit is reversed from your Connected Account and Loople's commission is reversed with it.
• Dater cancels with less than 24 hours' notice, or no-shows: the full deposit is forfeited and paid out to you in the normal Stripe payout cycle. Loople's 12% / 24% commission is retained.
• If a Venue cancels (e.g. force majeure, unexpected closure, overbooking): the Dater is always entitled to a 100% deposit refund, regardless of notice period. Email support@theloople.com (or ask your Loople contact) and we will process the refund through Stripe within 2 working days; the deposit is reversed from your Connected Account and Loople's commission is reversed with it.
• Repeated Venue-side cancellations may result in Loople suspending or removing your listing, and/or Stripe pausing your payouts under Stripe's own risk policies.

8. Third-party integrations

If you choose to connect your Epos Now account via the Loople portal, you authorise Loople to:

• Read your product / category / menu data
• Push booking-related customer contact data to your Epos Now CRM

Your Epos Now credentials are stored encrypted at rest. You can disconnect at any time.

9. Data protection

When Loople sends Dater contact details to your systems (e.g. via Epos Now CRM push), you become an independent data controller for that data under UK GDPR. You must:

• Only use the Dater's data for the purpose of fulfilling their booking with you.
• Have your own Privacy Policy explaining what you do with customer data.
• Be registered with the ICO if legally required.
• Respond to any UK GDPR requests (access, deletion, etc.) from Daters relating to data you hold.

Full details on how Loople itself handles data are in our Privacy Policy.

10. Content on your listing

You grant Loople a worldwide, non-exclusive, royalty-free licence to display the photos, descriptions, and menu content you upload for the sole purpose of running the Loople service and promoting your Venue on Loople. You warrant that you own or have permission to use all content you upload.

11. Loople's liability

• Loople is a platform that introduces Daters to Venues and facilitates booking payments via Stripe. Loople is not a party to any booking contract between a Dater and a Venue except to the extent of its own commission.
• Loople provides the Service on an "as-is" basis with no guarantee of uninterrupted uptime, revenue, or number of bookings.
• To the maximum extent allowed by law, Loople is not liable for loss of profit, business, goodwill, indirect or consequential losses.
• Loople is not liable for the actions or omissions of Stripe (payment failures, delayed payouts, account suspensions by Stripe) — these are governed by your direct agreement with Stripe.
• Loople's total liability to you for any claim under these Terms is capped at the total sum you have paid Loople (in listing fees and commission) in the 12 months preceding the claim.
• Nothing in these Terms limits liability for death, personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

12. Termination

• You may close your account at any time from the Venue Portal.
• We may suspend or terminate your account for breach of these Terms with 7 days' notice (or immediately for serious breaches such as safety concerns).
• The listing fee is non-refundable on termination.

13. Complaints & disputes

Please email support@theloople.com with any complaint. We aim to acknowledge within 3 working days and resolve within 20 working days. Unresolved disputes will be dealt with under the exclusive jurisdiction of the courts of England & Wales.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email at least 30 days in advance. Continuing to use the Service after the change means you accept the new Terms.

15. Contact us

Any questions? Email support@theloople.com.